1. Introduction
At Hotel Chat AI ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2. Information We Collect
We may collect several types of information from and about users of our Services, including:
- Personal Information: This may include your name, email address, phone number, company name, and other information you provide when you create an account, subscribe to our services, or contact us.
- Usage Data: Information about how you use our Services, including your interaction with the AI chatbot, features you use, and time spent on our Services.
- Chat Conversations: When hotel guests interact with our AI chatbot on your hotel website, we collect and process the content of these conversations to provide automated responses.
- Technical Data: Information about your device, browser, IP address, and other technical details when you access our Services.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Services
- Process your subscriptions and payments
- Train and improve our AI models to better respond to hotel guest inquiries
- Communicate with you, including sending service updates and promotional materials
- Monitor and analyze usage patterns and trends to enhance user experience
- Protect against, identify, and prevent fraud and other illegal activities
- Comply with legal obligations
4. Sharing of Information
We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf and need access to your information to deliver those services.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- With Your Consent: We may share your information with third parties when you have provided your consent to do so.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of any inaccurate personal information
- The right to request deletion of your personal information
- The right to object to or restrict the processing of your personal information
- The right to data portability
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
7. Children's Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@hotelchatai.com.